ParentConnect FAQ

Frequently Asked Questions

I have forgotten my login information/password. How do I get a new one? (re-posted 09/22/2006)

If you have forgotten your PIN number or your password, click on the link that is located on the main ParentConnection page. This will send your information to you via email and allow it to be retrieved.

Cafeteria Balance (posted 02/23/2006)

When you go to look at the cafeteria section of the ParentConnection. Check carefully the balance. If the balance is enclosed in parentheses ( ) then the balance is a NEGATIVE balance and money is DUE to bring the account back to a zero or POSITIVE balance. If the balance on the account IS NOT enclosed in parentheses ( ) then the balance is a positive balance and the student HAS money in their account. You can also double check this by looking at the amount paid and amounts charged. If the amounts charged are greater than the amounts paid...then the balance will be a negative balance because more food was eaten than was paid for.

My Child has a grade for a class but under the assignments section is says "NO ASSIGNMENTS AVAILABLE." (posted 02/15/2006)

The default view for assignments is the "last week" and the "next week." If an assignment date does not fall within this range it will not be shown on the default view. You will need to scroll all the way up on the page and select "View All Assignments." This will allow you to view all assignments from the beginning of the school year.

Why are certain assignments in RED TYPE? (posted 01/30/2006)

Assignments that appear in RED are assignments that have a DUE DATE that has passed but no grade has been entered in the Grade Book. This could happen for various reasons. Please contact the teacher of that class for more information. Example: A homework assignment has a due date in the grade book of 01/30/2006...the current date is 02/12/2006. If no grade has been entered for this assignment, the assignment will appear in red faced type.

What if I already have an account and I want to add another child? (posted 01/11/2006)

If you already have an account, simply choose that selection on the main part of this website. This will bring up a form for you to fill out.

If I apply for an account and I have children in different schools, how do I know which school to go to to pick up my account information? (posted 12/12/2005)

If you have applied for an account and have children in different schools you should pick up the account information in the school in which your YOUNGEST child attends. For instance, if you applied for an account and have children in both the Middle School and the High School. You would pick up the information for both children in the Middle School.

Why is the grade in the teacher's gradebook not current? (posted 11/01/2005)

Each school updates their grades differently. Please see below for a listing of the expectations for each building.

Quincy High School- To help ensure that the grades posted on this site are accurate and timely, teachers will be updating the grade book "in a reasonable amount of time." This may mean that an assignment that takes a longer time to grade may take a longer time to be posted than an assignment that can be graded quickly.

Quincy Middle School- The teachers are required to have their gradebooks updated no later than 3:00pm EVERY Monday. This ensures that the gradebook is not more than a week out of date. Teachers frequently update the gradebook but you can be sure the grade is accurate every Monday evening.

The best resolution to a grade problem is to contact the teacher of the class. There are many reasons why a grade may not be posted and many questions can be answered through contact with the teacher.

Error when completing the online application "Error Occurred While Processing Request", "Error Executing Database Query." (posted 10/15/2005)

If you are getting an error message that says something like this after you click on the submit button on the online form, you are NOT completely filling in all the REQUIRED FIELDS of the form. You must fill in all the required fields on the form in order for the request to be processed. Please click the BACK button on your browser and make sure that you have filled in the form completely.

How can I obtain my ID number and password? (posted 10/15/2005)

You Must apply for an account online. From here the school district will process the information and get back to you via email. After you have received an email stating that your account has been created. You must come in and present a photo ID for verification purposes in order to receive your account information.

Why do I have to show a photo ID? (posted 10/15/2005)

The reason we require a photo ID is so that we can prove that you are who you are. We do not want to give someone access to your students personal and important information accidentally. This prevents us from giving an account to someone who should not have access. We apologize as this may cause a little inconvenience but it is for the protection of our students and your children!

Do I have to have more than one login if I have kids in multiple schools? (posted 10/15/2005)

NO. You only need one login to access all your children regardless of what school they attend. On your application, make sure that you list ALL of your children and then we can do it the first time you apply. If you need to add children later you will need to fill out a change form.

My child's grade appears to be completely incorrect. How do I go about resolving this issue? (posted 10/15/2005)

Our suggestion would be to contact the teacher of the class via email. All the teacher's email links will work in ParentConnect. Once a teacher receives your email they can respond to the grade question.

Why can't I see my child's transcript or other information in the summer? (posted 10/15/2005)

This system works based on the date and time. If no classes are scheduled then you can retrieve information at that time. IN the summer, the system is begin changed over to the new school year. You will not be able to access your child's information until the new school year have been initialized.

I think someone has my login information, what should I do? (posted 10/15/2005)

Notify us IMMEDIATELY. We will temporarily disable the account until we can change the password so that the account is inaccessible. Once we change the password you will need to stop into the office and pick up your new information.

Why do I get a "Thank you for being involved..." screen every time I logon? (posted 10/15/2005)

The current configuration of your internet access does not allow ParentConnection to function properly:

AOL and Safari Users: minimize the AOL or Safari window and open a second window for Internet Explorer.

Windows XP Users: Service Pack 2 includes a Pop-Up blocker for Internet Explorer that is turned on by default. You may enable Pop-Ups from the ParentConnection site by adding the URL to the "Address of Web Sites to Allow" box from the Tools > Pop-Up Blocker > Pop-Up Blocker Settings menu options.

All Users: check your security settings and look for multiple Pop-Up Blockers. Pop-Up windows must be allowed.

Why does it say "No Information to Display" after I click Logon and select my child? (posted 10/15/2005)

You may need to delete your temporary Internet Files. Tools > Internet Options > General > Delete Files

Is there a way to change my PIN (Personal Identification Number) ? (posted 10/15/2005)

NO. The PIN is automatically generated by the student database computer system. There is no way to change this number.

Why do my spouse and I have individual accounts? Couldn't we just use the same one? (posted 10/15/2005)

Because a child's parents may live at different addresses, parental access was established for each individually. The information available will not differ between parents of the same child.

Can my child's stepparent access my child's information? (posted 10/15/2005)

ParentConnection accounts were created only for the contacts identified as Mother, Father, or Guardian.

How do I get my child's demographic information corrected? (posted 10/15/2005)

To add or change a telephone number, non-custodial parent address or birthplace, use the email link provided on the Demographics screen. To change a student's home address, birth date, or spelling of a name, please bring in supporting documentation to the office of the building in which your son/daughter is located in.

Who will have access to my email address? (posted 10/15/2005)

Parent email addresses provided through ParentConnect to Quincy Community Schools, will be used only for district communication. Quincy Schools will NOT sell or give away your email address.

I can see some/all of my child's middle school grades. Are those grades calculated in his/her cumulative GPA? (posted 10/15/2005)

NO. The cumulative GPA is calculated using grade 9-12 only. Any other grades seen on the transcript are for informational use only.

Troubleshooting

I can login, but nothing seems to happen. (posted 10/15/2005)

Pop-Up blocking software may Prevent ParentConnection from working. Before you use Pop-Up blocker software you should learn how to select sites that should not be blocked such as ParentConnection! Windows XP Service Pack 2 installs a Pop-Up blocker. Other common free Pop-Up blockers are included with Yahoo and Google Toolbars. We are sorry, but we can not provide assistance with turning your pop-up blocking software off.